Pixmania: A bad story to be told. Perhaps why not do business with them

4 03 2011

I gotta say, recently I’ve done a few orders with pixmania. You can read lots of bad reviews about them on the internet. Anyway, once having had a single good offer I decided to chance it. What a fool I was. The proof in the pudding is in social media. Does Pixmania like ryanair comment on their errors and try to satisfy the client?? If the answer is no. I’d suggest you, the buyer, look elsewhere.

Anyone who has used Amazon, will know that the company takes the money AFTER the order. Pixmania takes it right away. So it means if they have made an admin error when an item is not in stock one can cancel and choose to wait.

Pixmania, choose to take the the money in advance and not FULFIL on the order. Cancelling an order or if they cancel and admit their error means a 7 day wait. Great isn’t it. Make an order for 1k and have to wait a week to miss other offers. Bottom line it’s like having a food store 47 days away. Can you survive the 7 days or not. The law of averages after you’ve got a reply from them [24-48 hours after] you wait while the less than satisfactory customer service runs you around in circles.You give up and wait 7 days more and miss-out on other offers. It’s a law of averages… most people are impatient. However if they bought the item from a reputable 2nd hand dealer with 12 months refurbishment warranty.. you’ll still be quids in!

Pix mania’s online selling I have to say is, what in the UK would be classed as misleading. In fact it borders on the bizarre IMHO. Spain needs to reform its laws to state that all prices have to include what it really is bottom line. For example, they state price for X is Y. Y is price to pick it up at a shop. This is in Spain a revelation. It’s like going to the checkout after you’ve filled your trolley and being asked for a 10 euro surplus as someone has manned the shop.If they send to your home it costs a few euros more. But the price on the shelf is X.

The question begs then how come every other shop you go to you can order the item there and not pay for them to walk 30m maximum to get it, you have to pay 14 euros more when they have it available at the store?

Does it make sense to you? To me neither. It ought to be priced at X + extra money =  [more expensive than other places].

Spanish law needs reform. This is how a famous Irish airline continually flaunts UK law or how ebay victims get hit by p&p costs for lightweight items.

I vow never to do business with Pixmania again. I recommend you believe something from the 13,600 results from google on the company’s ermm.. outstanding reputation >:(

An example of it’s 14 euros to BUY it in a shop. This price is included if you walk off, from the street. So if you GO TO their store and see a camera for 100 euros, on the till they will ask for 114, for walking that extra 10 – 30m

PARA TUS ARTÍCULOS PIXMANIA
Envío Express 24-48h22,99 € 

Envío Estándar entre 2 y 3 días15,99 € 

Tiendas/Showrooms PIXmania 24-48h14 

If you’re still reading check out these GREAT reviews from mainly Pixmania’s dissatisfied customers

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